Maxwell is a health companion app for older adults and the people who care for them. This policy explains what information Maxwell collects through the app and this website, why we collect it, and the choices you have.
In this policy, "Maxwell," "we," "us," and "our" refer to Maxwell Labs, Inc., 5 Scott Street, Cambridge, MA 02138. "You" means the person using the app — whether for yourself or on behalf of someone you care for.
Two of those are worth saying plainly. We ask for your date of birth because Maxwell is for adults, so we use it to confirm you are over 18. We ask for your phone number so that services you request through Maxwell can reach you, and so we can contact you about your account. We do not send you marketing texts.
Some of the information you share with Maxwell relates to your health — for example, what you choose to record about it, and topics you raise in conversation. We treat this information as sensitive.
Please note
Maxwell is a wellness and support tool, not a medical provider. It does not diagnose, treat, or provide medical advice, and it is not a substitute for a doctor, pharmacist, or emergency services.
We use the information we collect to:
We rely on a lawful basis for each use — typically your consent, the performance of our agreement with you, our legitimate interest in running a safe service, or a legal requirement, as applicable in your region.
Depending on where you live, you may have the right to:
To exercise any of these, contact us at [email protected]. We will respond within the time required by applicable law. You also have the right to complain to your local data protection authority.
We keep your information for as long as your account is active or as needed to provide the service.
When you delete your account, it is closed immediately and we wait 30 days before removing your information, so that a deletion you did not intend can still be undone — sign in again within those 30 days and choose "Keep my account". After that we delete your account and the information associated with it, and we ask the service providers that process it on our behalf to delete their copies. This cannot be reversed.
Two things deliberately outlive the account. Records of payments — what was charged, when, and to which account — are kept because a refund or a card dispute can arrive afterwards and has to remain explicable. And if someone else had shared their information with you, your access ends but their records remain theirs. We may also retain information where we must to meet legal, security, or accounting obligations.
Deleting your Maxwell account does not cancel a subscription bought through the App Store or Google Play. Those are managed by the store, and you need to cancel there as well.
We use technical and organizational safeguards — including encryption in transit, access controls, and regular review — to protect your information. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your data and to notify you and the authorities if a breach occurs, as required by law.
Maxwell is designed for adults. It is not intended for, and we do not knowingly collect information from, children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
Because many of our users are older adults, we aim to keep this notice clear and our privacy choices easy to find. If you need help understanding or exercising your choices, someone you trust or our support team can assist.
We may update this policy as Maxwell grows or as the law changes. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app or by email before the changes take effect.
Questions about your privacy or this policy? We're happy to help.